Due to ongoing DDoS attacks on the server, many customers have had to temporarily use a VPN—even after updating their usernames and passwords for added security. If you’ve followed all our recommendations and are still experiencing issues, a VPN may help your device sync properly with the server.
We recommend Surfshark or IPVanish—both are affordable, reliable, and known to work well. (IPVanish also offers a money-back guarantee.)
To get started:
Create an account with your chosen provider
Download their app
Log in on your device
Connect to a server Once connected, you should be able to access TiviMate without issue.
We’re sorry you’re experiencing an issue related to the DDoS attacks—it’s frustrating for you and for us alike. While we can’t guarantee a VPN will work in every case, it has resolved the issue for the vast majority of customers. Having a VPN ready to go is simply part of the game when using an IPTV service.
These attacks don’t last forever—they usually end, and everything returns to normal. The past six days have been a constant battle as we work to maintain reliable service. We always do our best to prepare and resolve issues within our control, but DDoS attacks fall outside that scope. In most cases, we have to wait for the attacks to subside or attempt to redirect our DNS servers to mitigate the impact.
Sunday, November 9, 2025
