Please check the announcements before submitting a trouble ticket. Most times your issue or question has been answered and posted already. Submitting trouble tickets can cause delays in getting the issue fixed because we have to take time away from working on the problem to answer each of your trouble tickets. Thanks for your understanding Read More »
Please do not submit a ticket regarding the EPG having no info. We are aware of the EPG and are working on an update. It will be fixed as soon as possible.
Thank you
We have fixed the Startup Show app glitch that was requesting an update. To fix the issue please uninstall the app and then reinstall the app using the following link [norstariptv.com/ns](http://norstariptv.com/ns) After installing you will only need to enter your email and password which will be found by looking at the last part of your m3u ... Read More »
We are aware of a temporary issue causing client api error message for users.
Unfortunately this was caused by the global AWS outage currently going on.
We are working on a bypass to resolve issue.
Thank you for your patience
Hello,
I'm sorry but there is server maintenance being performed. Some channels and VOD selections are not available at this time.
We will have everything back to 100% shortly. Please bear with us.
Hello, If you can watch the Startup Show app on your wifi but can't watch over your cell plan it is because on wifi you have a public ip address. When you are using your cell plan to stream you have something called CG-NAT, which means you don't have an actual public IP address on your phone. To stream using your cell phone plan you need to use a ... Read More »
Hello, If you are having trouble viewing a pay per view event please use a VPN. ISP's are blocking streaming pay per view events more frequently so to view events without interruption try using IP Vanish as your VPN. You won't need a VPN for every event but it's better to be prepared and have one ready to go so you don't miss the big event. If ... Read More »
Hello, We are sorry that you may be experiencing connection errors on some local stations. The issue is being cause by ISP's around the USA blocking steaming users. We are aware that some channels are not working correctly at this time and we are working to fix the issue. Some channels that are not working at this time will work if you use a ... Read More »
Here are some common issues that you can fix yourself so you may not need to open a trouble ticket. First: Always make sure that you have the latest version of the "Startup Show" app. The most updated version is v1.7.9 if you are have an older version of the app installed please install the latest version from this link norstariptv.com/ns A) ... Read More »
On 09/09/2020 we have updated our server and tv app. If you cannot log into the NORSTAR TV app all you need to do is update to the new app "Startup Show"; Do Not uninstall the old version the new version will overwrite the old version. This way all your favorited Channels, TV Shows and Movies will be saved. Each time you need to update the ... Read More »
