We are aware of the current error 404 effecting certain viewers we are investigating and looking into fixes.
PLEASE DELETE ALL PLAYLISTS AND READD IF YOU ARE HAVING ISSUES. THE VOD SERVER WILL RETURN LATER TODAYHello, We have updated our server if you are experiencing errors please follow the instructions as written below. Step 1: Back up your data, go to your tivimate app and go to the bottom of the settings menu Step 2: See Save Data, ... Read More »
ERROR 406 IS CAUSED BY A REBOOT WE ARE DOING ON OUR BACK END, IT IS NOT ON YOUR END WE ARE DOING A REBOOT AND IT WILL BE BACK UP SHORTLY.
WE HAVE DONE AN UPDATE TO OUR SUPPORT TICKET SYSTEM THIS WILL ALLOW FOR FASTER REPLIES. AS WELL WE HAVE SLIMMED DOWN THE APPLICATION LOAD ON DEVICES SO THAT OLDER DEVICES WILL STILL BE ABLE TO VIEW WITHOUT PROBLEM, WE HAVE DONE THIS BY TRIMMING CHANNELS WE DID NOT SEE PEOPLE VIEWING AT ALL. IF YOU ARE MISSING A SECTION THAT YOU WOULD LIKE ADDED ... Read More »
ALL VOD CONTENT SHOULD BE ADDED BACK THIS THURSDAY.
WE ARE INVESTIGATING ADULT CHANNELS BEING PRESENT WHEN THEY SHOULD NOT BE.
We had sent out an email that seems to not have reached everyone regarding errors happening on Firestick. Below you can see the email. If you need assistance past this please feel free to input a support ticket. Hello, We understand the frustration and anger caused by the recent outages and slowdowns over the past few months. After extensive ... Read More »
Hello We understand the frustration and anger caused by the recent outages and slowdowns over the past few months. After extensive investigation, we’ve identified the root cause and implemented all possible fixes on our end. Unfortunately, there is a broader issue impacting users that requires attention outside of our control. Why is this ... Read More »
Hello everyone, We want to provide full transparency regarding recent performance issues some of you have experienced. Following our latest security update, we’ve identified that the enhancements—while essential—have had a heavier impact on app performance than expected. We want to assure you that your information remains fully protected ... Read More »
We are working on implementing preventative measures to stop DDOS attacks and ottages like this as we speak. Rest assured we have made a point of it to ensure that we will never have an error like this again. Below is information on a VPN which should help with all connection issues currently.We’ve put together a VPN that’s been tested to work ... Read More »
Due to ongoing DDoS attacks on the server, many customers have had to temporarily use a VPN—even after updating their usernames and passwords for added security. If you’ve followed all our recommendations and are still experiencing issues, a VPN may help your device sync properly with the server. We recommend Surfshark or IPVanish—both ... Read More »
