We are working on implementing preventative measures to stop DDOS attacks and ottages like this as we speak. Rest assured we have made a point of it to ensure that we will never have an error like this again. Below is information on a VPN which should help with all connection issues currently.We’ve put together a VPN that’s been tested to work ... Read More »
Due to ongoing DDoS attacks on the server, many customers have had to temporarily use a VPN—even after updating their usernames and passwords for added security. If you’ve followed all our recommendations and are still experiencing issues, a VPN may help your device sync properly with the server. We recommend Surfshark or IPVanish—both ... Read More »
If you have troubleshot and your logins do not work and you have not put in a ticket, please let us know we will get you updated instructions and help. If you have gotten the troubleshooting methods with your new logins and are still having errors, please try the use of a VPN while logging in. You should only need it to log in not to view. If ... Read More »
Hello, We are aware that some users are currently experiencing login issues. This is due to a site-wide password update that is currently being implemented. To resolve the issue, please follow these steps: Navigate to your Tivimate settings and log out of your account. Log back in using your existing credentials. If your login is ... Read More »
CURRENTLY OUR SUPPORT PHONE LINE IS DOWN FOR MAINTENANCE, WE ARE WORKING ON GETTING IT BACK UP CURRENTLY, THE SUPPORT LINE NUMBER MAY CHANGE, IF IT DOES CHANGE WE WILL UPDATE BELOW.
Our Support text line has been updated to (205) 810-1778
Account Transfer NoticeYour account will be transferred automatically once your next invoice is generated and successfully paid. Firestick CompatibilityIf you're experiencing installation or streaming issues, please verify your device version. Generation 1 and 2 Firesticks are no longer supported due to discontinued updates, and may cause ... Read More »
We have a new EPG link for anyone whom it may concern, the new link is below. We apologize for any confusion or frustration this has caused.
https://epg.starlite.best/utc.xml.gz
Hello everyone, I'd like to keep everyone up to date and informed of the issue we're experiencing. We're sorry but we experienced an database incident which has caused our Admin panel which we use to service and activate your accounts is down. This issue is being addressed by 3 teams of developers to restore the panel as soon as possible without ... Read More »
PLEASE READ THE RULES FOR USING OUR SERVICE IF YOU'RE EXPERIENCING AN ISSUE: - CHECK ANNOUNCEMENTS TO SEE IF THERE'S A SYSTEM WIDE ISSUE AND GET INSTRUCTIONS AND INFORMATION. - ALWAYS CONTACT US USING TROUBLE TICKETS AND NEVER CONTACT US THROUGH ANY PAYMENT APPS LIKE PAYPAL. - ALWAYS TROUBLESHOOT YOUR END FIRST (DO A SPEED TEST, REBOOT ... Read More »
Please do not contact us through PayPal please use the trouble ticket system on our website when you need help and for a faster response. Just to clarify do not send us a message using PayPal messenges. Do not open a case on PayPal to send us a message - This will immediately get your account banned. We will only warn customers once. If you ... Read More »
